Delivery - When will my Order be Sent?
In most cases, UK orders will be sent out the next working day (eg, order on a Thursday, the order will be sent on the Friday). Orders of one product (eg x1 dog pants or x1 dog belly band, with/without 2 washable pads) are sent Royal Mail 24. Shipping timing guidelines for Royal Mail 24 are 1 to 3 working days- although typically it's the next working day.
Two or more products (eg x2 pairs of dog pants, x2 dog belly bands) are sent Royal Mail 48 Tracked. Most McTog orders are sent Royal Mail 48 Tracked. Shipping timing guidelines for Royal Mail 48 Tracked are 2 to 3 working days- although typically it's the second working day.
Blankets are sent Royal Mail 48 Tracked.
Important - please note a temporary information message on our homepage may advise of different shipping timings.
Overseas orders are sent Royal Mail International. Some are Royal Mail Tracked & Signed depending on the order size (or Signed or Tracked depending on the country).
International recommended delivery times:
Europe delivery times - 3 to 5 working days (from experience 4 to 10 working days - Italy up to 10 working days, Spain up to 15 working days) Rest of the World delivery times - 5 to 7 working days (from experience 7 to 21 working days).
Please note - different countries have different speeds depending on the national postal service. Remember, goods can get caught up in customs prolonging the delivery time. We are not responsible for customs fees.
International orders (including the EU) may have customs charges applied. You will not be charged 20% VAT on your order. Depending on the country they may charge an administration fee, import duty and 20% VAT. We are not responsible for customs fees.