FAQ

When will my Order be Sent?

UK orders are sent out the next working day (eg, order on a Thursday, the order will be sent on the Friday). We also endeavour to send orders made before 10am on the same working day.

Most orders less than £16.99 (if they are Large Letter size) are sent Royal Mail 24 so if you need a product quick, please purchase one product. (Our size Large to XXXL pants and 2 washable pads are parcel size).
Shipping timing guidelines for Royal Mail 24 are 1 to 3 working days- if Royal Mail make their delivery timescales - it's the next working day.

Orders £16.99 and more are sent Royal Mail 48 Tracked Parcel.
Shipping timing guidelines for Royal Mail 48 Tracked Parcel are 2 to 3 working days- although typically it's the second working day. 

Orders £60 and over - FREE Delivery - sent Royal Mail 48 Tracked Parcel.
Shipping timing guidelines for Royal Mail 48 Tracked Parcel are 2 to 3 working days- although typically it's the second working day.

Parcel size orders made between the approximate times of 10am Thursday to 10am Friday will probably be sent out Evri (Autumn to Spring).  This shortens delivery times - may arrive Sunday or Monday. If you still wish to be sent Royal Mail Tracked 48 please advise at time of purchase. We may also send out some orders Evri depending on other factors.

Important - please note a temporary information message on our homepage may advise of different shipping timings. 

EU orders are sent Royal Mail International or Royal Mail International Tracked and Signed (or Signed or Tracked depending on the country).

Europe recommended delivery times - 3 to 5 working days (from experience, Italy and Spain may take 7 - 10 working days).

EU - NO Custom Charges

We have EU IOSS VAT Registration Number IM2500025161.  This number is provided electronically to your country's custom authorities which means no parcel custom administration fee, import duty or VAT is required.  The IOSS badge is also printed out on the postage label for your package. 

Please note you can only order up to £115 per order (plus £8.99 postage) as the new EU rules only allow up to 150 Euros.  If you wish to purchase more than £115 of our products, please purchase in separate orders.

Overseas orders are sent Royal Mail International or Royal Mail International Tracked and Signed (or Signed or Tracked depending on the country).

Rest of the World recommended delivery times - 5 to 7 working days (from experience 7 to 21 working days).

Please note - different countries have different speeds depending on the national postal service. Remember, goods can get caught up in customs prolonging the delivery time. We are not responsible for customs fees.

Custom Charges

All International orders that are not within the EU may have customs charges applied.  You will not be charged 20% VAT on your order.  Depending on the country they may charge an administration fee, import duty and appropriate taxes. We are not responsible for these charges. 

Shop Washable Pads

Washable Popper Pads

Price
$3
Shipping calculated at checkout.
Size: A
Style: Non-waterproof base
Quantity: 2 Pack

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FAQ

My dog is in-between sizes - or doesn't appear to match any sizes - what should I do?

Male Dogs : Consider the bigger size as there is more hook and loop overlap for waistband fastening - as long as the 'pad width' is still OK - see our 'Measurement Guide' for double checking. 

Female Dogs: Consider the bigger size as there is more hook and loop overlap for waistband fastening - as long as the 'overall product length' is still OK - see our 'Measurement Guide' for double checking.

Female dogs: You may wish to consider our adjustable Flexi-Pants which can be adapted in 3 areas for a more tailored fit. 

My dog has a bigger waist, but is shorter in the body.

The popper fastening products allow for a bigger waist girth. For example, if you have a Westie with a 19 inch waist girth however need a medium product body length, then consider our popper fastening product.

How do I put the product on my female dog?

Female Season Nappy:

Simply pull your dogs tail through the tailhole (unless using no tailhole version) and put the section with the disposable or washable pad between and through the hind legs. Position the knickers so they fit comfortably, then fasten the waistband straps to the top part of the pants. Firmly pinch the hook and loop tabs to make sure they're secure. Your girl may sit initially or be curious as to what she is wearing, but should very quickly become used to them.

Flexi-Pants:

Please see the product listing for detailed instructions, the product also comes with a leaflet.

Please remove the pants carefully so the hook and loop ripping sound doesn’t give them a fright.

How do I put the product on my male dog?

Dog Belly Bands:

Simply position the disposable pad or attach the washable pad via the two poppers.  Wrap the Belly Band under your dog so it covers the relevant section, fasten over their back and adjust for a comfortable fit. Squeeze the velcro fastening firmly to secure. Remove carefully so the velcro ripping sound doesn't give your dog a fright. 

Male Adjustable Nappy:

1. Tailhole / Body Length adjustment There is a small amount of adjustment in the tail section to allow for a) your dog's tail position and b) the product can be made slightly longer in overall length which can help make the pants more comfy if your male dog is not neutered.

Loosely position the product on your dog to get the right measurements, take it off to click the poppers securely, then place your dog’s tail through the tailhole and put the pants on.

2. Waistband adjustment- fasten the hook and loop on the waistband to best fit your dog’s waist. To put on the tightest (comfortable) setting, place the left strap across the top of the body and fasten, like shown in the photo. 

Then bring the right strap across and fasten it to the top of the left strap. To increase the size, simply move the positioning.     

Where can I buy disposable pads?

We recommend supermarket own brand disposable towels/pads/nappies.

Here are some examples and prices of the Morrison's Savers range:

Female Dog products:

Pants size XS to Medium Long - Pantyliners - 30p for 30
Pants size Large to XXXL - Maxi Towels 25p for 10, Adult Incontinence Pads - £1.29 for 12, Baby nappies - Size 2 and bigger.

Male Dog products:

Band size XS to XS LONG  - Pantyliners - 30p for 30
Band size Small - Maxi Towels 25p for 10
Band size Medium to Large - Adult Incontinence Pads - £1.29 for 12
Band size XL to XXXL - baby nappies - Size 2 and bigger.

Prices may vary. It may take trial and error to find the pad that best suits your dog’s needs.

What size Glenndarcy Enviro-Friendly Washable pad should I buy?

Female Dog Nappy :

XS to Small - Size A
Medium to Medium Long - Size B
Large to XXXL - Size D

Flexi-Pants Dog Nappy:
Small/Medium - Size B
Large/XXL and XXXL+ - Size D

Pads are available with or without a waterproof base layer.

Male Dog products:

Male Dog Belly Band:

XS to XS LONG - Size AW
Small - Size BW
Medium to Large - Size DW
XL to XXXL - Size E

Male Adjustable Dog Pants:

XS to Small - Size AW
Medium to XL - Size DW

Diamond Dog Belly Band:

XS to XS LONG - Size AW
Small - Size AW and BW
Medium to Large - Size DW

The above suggested Male pads are waterproof base washable pads (blue poppers). If you are using the female nappy for light urine incontinence, also buy the waterproof base washable pads.

Can I return an unused product?

Yes, as long as it unused with tags within 30 days window - please go to our Returns page for more information.

Returns information